Trust & Transparency
How we protect your data and use AI responsibly.
Last updated: October 30, 2026
Our Commitment
Your data stays yours. We build AI for businesses that handle sensitive customer information, so privacy and security are part of how our products are designed, not an add-on. This page explains, in plain language, how we protect information, how we use AI, and the terms and policies that apply to our website.
Security & Privacy
Pi-NLP®, our private GPT engine, is designed to run within your approved infrastructure rather than on a shared public AI service.
- Your data stays within your approved environment, based on how your deployment is configured.
- Your data is not used to train external or public AI models.
- Retrieval-Augmented Generation (RAG) connects the AI to your own approved data sources, so answers come from your information.
- Access is limited to the people and systems you approve.
- Security and privacy arrangements are agreed per customer and depend on configuration, so the specifics are confirmed with each customer before deployment.
Important Notice
Pi-NLP® is not FINRA-certified and deployment alone does not establish regulatory compliance. Controls must be implemented, validated and integrated into each firm's supervisory, privacy, incident-response and recordkeeping programs. Claims such as 'data never leaves' depend on the specific model, hosting, logging and support configuration. This page provides general information only and does not constitute legal or compliance advice.
How We Use AI
- Our website chatbot is powered by AI (Pi-NLP®). It is not a human and can make mistakes.
- Chatbot answers are general information, not legal, financial, compliance, or professional advice.
- Please do not enter passwords, financial account numbers, or other sensitive personal information in the chatbot or contact forms.
- Chat messages may be processed and stored to answer your questions and improve our service.
- For anything important, contact our team at info@pinnacleai.net.
Privacy Policy
Operated by Pinnacle AI Inc.
Who we are
Pinnacle AI Inc., a Delaware corporation, 300 Carnegie Center Dr, Princeton, NJ 08540, info@pinnacleai.net.
Information we collect
- Information you give us: name, email, company, phone, and message when you use our contact forms (sent via EmailJS) or book a call (Calendly).
- Chatbot conversations.
- Usage data: pages visited, device and browser type, approximate location, collected through Google Analytics using cookies.
How we use it
To respond to your enquiries, schedule calls, provide and improve our website and services, understand how visitors use our site, and keep the site secure.
Who we share it with
Service providers who help us run the site and only as needed, such as EmailJS (form delivery), Calendly (scheduling), Google Analytics (analytics), Amazon Web Services (hosting), and our chatbot provider. We do not sell your personal information.
Cookies
We use cookies for analytics. You can block or delete cookies in your browser settings. Blocking them will not stop you from using the site.
Data retention
We keep information only as long as needed for the purposes above or as required by law.
Your choices
You can ask us to access, correct, or delete your personal information by emailing info@pinnacleai.net.
Security
We use reasonable safeguards to protect information, but no online service can guarantee absolute security.
Changes
We may update this policy and will change the "Last updated" date when we do.
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Terms of Use
Acceptance
By using this website you agree to these terms.
Information only
Website content is general information about Pinnacle AI, our platforms, services, and agents. It is not legal, financial, or compliance advice, and it is not a binding offer. Specific services are governed by a separate written agreement.
Acceptable use
Do not misuse the site, attempt unauthorized access, interfere with its operation, or use it in violation of law.
Intellectual property
The site content, and the Pinnacle AI®, SLEG®, Pi-NLP®, and COM-AI® names and marks, belong to Pinnacle AI Inc. or its licensors. You may not copy or reuse them without written permission.
Third-party links and services
We are not responsible for third-party sites or services linked from our website.
Disclaimer
The website is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.
Limitation of liability
To the fullest extent permitted by law, Pinnacle AI Inc. is not liable for indirect, incidental, or consequential damages arising from your use of the website.
Governing law
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
Changes
We may update these terms and will change the "Last updated" date when we do.
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